Service Request Ticket - # 70518

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2018 09:24 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110004[Edit Inv] (opens in a new window) Bldg/Room SAC 118
Service Tag G1FR2Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. G1FR2Q1 Location Conference room

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163

Wired NIC 5C:26:0A:6C:9A:4A


Wireless NIC A0:88:B4:7B:89:A8


Bluetooth NIC D0:DF:9A:3D:3F:6C

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Dec 10, 2018 10:13 AM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Dec 10, 2018 10:13 AM 
Wasn't able to login because it needed internet 
authorization, logged in as local admin and had 
the user authorize themselves on wou-secure
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Robbie Downin Dec 10, 2018 09:41 AM 
Task reassigned to Robbie Downin.
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Brighton Bohnenkamp Dec 10, 2018 09:24 AM 
****This is an email****
Computer 20110004[Edit Inv] in Advising Center 128 is not 
allowing users to logon. At the Windows Logon 
screen we are getting the error "There are 
currently no logon servers available to service 
the logon request."

Thanks,
Marshall
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