Service Request Ticket - # 70520

Service Request Information

CONTACT Name Morgan, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2018 10:34 AM
Department The Research Institute Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170524[Edit Inv] (opens in a new window) Bldg/Room TODD 242
Service Tag Description Apple MacBook Pro 13-inch Space Gray #Z0UK
Serial No. C02W32GUHV2H Location Shelby Morgan (replacing W#20130783)

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006551; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66480

Wireless NIC 8C:85:90:AB:63:7F


Bluetooth NIC 8C:85:90:AA:87:C2

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 10, 2018 11:03 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Dec 10, 2018 11:03 AM 
reinstalled Sophos on 20170524[Edit Inv]
 Add Attachment
Reggie Johnson Dec 10, 2018 10:42 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Brittany Franklin Dec 10, 2018 10:34 AM 
Sophos services aren't starting :(
Will need to be reinstalled.

Tamper Protection Code: 585401620833
 Add Attachment