Service Request Ticket - # 70521

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2018 10:36 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150168[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch Retina Display #Z0QN
Serial No. C02QG1YMFVH6 Location PDR

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-Office License from XXXX2015004715; SKETCH v.46 + 3yrs updates from VISA2017006539 Aug2017; MAMP PRO 4 license for MAC(UPG from v3) VISA2017006615;

Wireless NIC AC:BC:32:A3:8C:43


Bluetooth NIC AC:BC:32:A3:8C:44

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 12, 2018 01:37 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Dec 12, 2018 01:26 PM 
Reinstalled Sophos and ran a scan
 Add Attachment
Reggie Johnson Dec 12, 2018 10:25 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Reggie Johnson Dec 11, 2018 08:14 AM 
****This is an outgoing email****
Hi Jeff,

I need some additional information regarding 
service request #70521

Description: Sophos Reinstall on W20150168

Sophos has detected missing services on your 
machine. When is a good time for a UCS Tech to 
visit your office and reinstall Sophos on your 
machine? 

Thanks,

Reggie
UCS Tech
 Add Attachment
Public
Brittany Franklin Dec 10, 2018 10:36 AM 
Sophos services aren't running :(
Will need to be reinstalled.

Tamper Protection Code: 195387111100
 Add Attachment