Service Request Ticket

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Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Dec 10, 2018 11:31 AM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160946 (opens in a new window)	Bldg/Room	PS Squad Room
	Service Tag	1573LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1573LH2	Location	Officer Station- East Wall
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0A:B5

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 25, 2019 02:26 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Mar 25, 2019 02:26 PM	Done	Add Attachment
Megan Thibeault	Mar 13, 2019 12:39 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 13, 2019 12:39 PM	Create Dispatch: Success You have successfully submitted request SR987793983.	Add Attachment
Gino Salazar	Mar 13, 2019 11:16 AM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Mar 13, 2019 11:16 AM	Computer is on your desk	Add Attachment
Gino Salazar	Mar 13, 2019 11:14 AM	The card is an AMD Radeon R5 340X 2GB	Add Attachment
Gino Salazar	Mar 13, 2019 11:13 AM	Okay figured it out, the graphics card needs to be replaced	Add Attachment
Gino Salazar	Mar 13, 2019 10:51 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Mar 13, 2019 10:51 AM	Running hardware test on standup desk	Add Attachment
Gino Salazar	Mar 12, 2019 04:44 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Mar 12, 2019 04:29 PM	Brought back their computer and left them loaner 20141085	Add Attachment
Gino Salazar	Mar 11, 2019 01:44 PM	Waiting for imaging, its still having some issues	Add Attachment
Gino Salazar	Mar 08, 2019 08:16 AM	The pc is windows 7, and they need dc control point	Add Attachment
Gino Salazar	Mar 07, 2019 04:55 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Mar 06, 2019 11:49 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	Mar 06, 2019 11:48 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 06, 2019 11:48 AM	Having the same issue again	Add Attachment
Shina Oladiti	Dec 10, 2018 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 10, 2018 03:15 PM	It is working fine presently.	Add Attachment
Shina Oladiti	Dec 10, 2018 03:15 PM	did a diagnostics on the box, everything seems to be fine compare to the the recorded sound. I told the officer in the office that if it happens again we might have to put it in for warranty.	Add Attachment
Megan Thibeault	Dec 10, 2018 11:37 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Dec 10, 2018 11:31 AM	Fan making weird noises and sounds broken, they turned it off	Add Attachment