Service Request Ticket - # 70528

Service Request Information

CONTACT Name Dolan, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2018 03:15 PM
Department Social Science Phone 88292
Location Email dolanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN1JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN1JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:14:18:FF

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 10, 2018 04:11 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Dec 10, 2018 04:11 PM 
Her machine is working fine now.
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Shina Oladiti Dec 10, 2018 04:11 PM 
Did, gpupdate/force on the machine as there as a
critical error on the log as at the time that the
hard-drive fails.
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Shina Oladiti Dec 10, 2018 03:20 PM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Dec 10, 2018 03:15 PM 
Having trouble logging on computer saying "can't 
find hard drive"
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