Service Request Ticket - # 70532

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2018 10:13 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150605[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5SSZFC2 Description Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
Serial No. 5SSZFC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft DesktopEd licenseOFFICE 201*PROPLUS XXXX2015004715;AdobeCC2015* subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;

Wired NIC 28:F1:0E:03:93:A6


Wireless NIC E4:B3:18:63:11:EF


Wireless NIC E6:B3:18:63:11:F0


Wireless NIC E6:B3:18:63:11:EF


Bluetooth NIC E4:B3:18:63:11:F3

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Dec 12, 2018 12:24 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Dec 12, 2018 12:23 PM 
got it to update without problems and found a work
around for the new folder problem. shes ok with it.
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Peter Puettmann Dec 11, 2018 02:43 PM 
Task reassigned to Peter Puettmann.
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Brighton Bohnenkamp Dec 11, 2018 10:13 AM 
****This is an email****
Hi There,

I am having some trouble with my computer. The 
first problems is that  I am getting a driver 
error for a program called ManyCam that I use to 
record lectures from an attached camera.  It 
tells me that the driver is not up to date and 
will no longer recognize or connect to the 
camera.  I used it on Friday, but it quite 
working after this time. 

I also noticed at this time, that my computer 
will no longer let me create new folders to save 
information within my documents. If I try to 
create a new folder, the computer will freeze, go 
black for a moment, and then comes back as if I 
never tried to do anything. 

Finally, I just tried to check for windows 
updates, thinking that I could update the driver.  
However, I keep getting an error message that 
will not allow me to even check for updates.  

My computer is 20150605[Edit Inv].  I will be up on campus 
on Wednesday and could bring it by UCS if you 
would be available to take a look at it?

Thank you!
Patty
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