Service Request Ticket - # 70533

Service Request Information

CONTACT Name Westervelt-Parker, Kara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2018 10:53 AM
Department Registrar’s Office Phone 88189
Location Email westerveltparkerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20180546[Edit Inv] (opens in a new window) Bldg/Room AD 106B
Service Tag Description Brother ImageCenter Desktop Scanner#ADS-2800W
Serial No. U64278H8G240632 Location Registrar's Office, networked doc scanner
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 10, 2019 10:27 AM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker Jan 10, 2019 10:27 AM 
This has been set up and delivered. Test scanned 
to doc star.
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Shandelle Plasker Jan 07, 2019 12:10 PM 
Status changed from (1) Pending to (2) Scheduled
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Shandelle Plasker Jan 07, 2019 12:09 PM 
****This is an email****
Perfect!

see you then,

Shandelle
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Shandelle Plasker Jan 07, 2019 12:09 PM 
****This is an email****
Yes, let's do 9:30 on Thursday! Thanks!
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Shandelle Plasker Jan 07, 2019 11:34 AM 
****This is an email****
Hi Kara,

I am available anytime on Thursday. Would 9:30 
am work for you on Thursday?


Thank you,
Shandelle
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Shandelle Plasker Jan 07, 2019 11:33 AM 
****This is an email****
Hi Shandelle,

Would Thursday or Friday sometime this week 
work for you?

Let me know what your availability is.

-Kara
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Shandelle Plasker Jan 07, 2019 09:09 AM 
Status changed from (4) On Hold to (1) Pending
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Shandelle Plasker Jan 07, 2019 09:09 AM 
****This is an email****
Hi Kara,

I would like to set up a time and day to 
deliver your departments new Brother Scanner. 
When would work best for you?


Thank you,
Shandelle Pepper
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Shandelle Plasker Dec 12, 2018 10:30 AM 
Status changed from (7) Waiting for Contact to (4) On Hold
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Shandelle Plasker Dec 12, 2018 10:30 AM 
****This is an email****
Of course! Just email me when you are ready and 
I will bring it over. 

I would like to set up the machines scanning 
part at my desk. Do you have more than one Doc 
Management folder you want to scan to? I just 
need the folder routes in the I drive for your 
Doc Managment folders you want to scan to.


Thank you,
Shandelle
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Shandelle Plasker Dec 12, 2018 10:24 AM 
****This is an email****
Yes, only doc management! And the soonest we'd 
have it delivered is next week after our 
remodel is done...can I get back to you next 
week...?

Kara Westervelt Parker
Assistant Registrar
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Shandelle Plasker Dec 12, 2018 10:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Dec 12, 2018 10:06 AM 
****This is an email****
Hi Kara,

I received your Brother scanner. I was 
wondering when a good time would be to deliver 
and set it up. Before I deliver it, is Doc 
Management the only place you want this setup 
to scan to?


Thank you,
Shandelle
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Tricia Flaherty Dec 11, 2018 10:53 AM 
This will be on the Inventory counter in ITC008 with 
Invoice; 
W#20180546[Edit Inv] scanner will be set up in Admin 106B and 
it'll be networked to a drive that hooks up with DocStar.
Not sure if they have active network jack in that location 
so please check with Kara and telecom.
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