Service Request Ticket

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Service Request Information

CONTACT	Name	Laine, Maria	Date	Dec 12, 2018 09:34 AM
	Department	Education & Leadership	Phone	89289
	Location		Email	lainem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150412 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L6DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:8D
	Wireless NIC	A4:F1:E8:D5:E3:9C
	Bluetooth NIC	A4:F1:E8:D5:E3:9D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 18, 2018 01:07 PM	Brought back the loaner charger too	Add Attachment
Gino Salazar	Dec 18, 2018 11:50 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Dec 18, 2018 11:49 AM	Delivered!	Add Attachment
Megan Thibeault	Dec 18, 2018 10:06 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Dec 18, 2018 10:06 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 18, 2018 09:53 AM	Status changed from (3) Order in Process to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 18, 2018 09:53 AM	**This is an email** Maria, We got your replacement charger in, when would be a good time to exchange our loaner with your new changer? Thanks, Megan	Add Attachment
Megan Thibeault	Dec 18, 2018 09:52 AM	replacement charger is here with new W# tag.	Add Attachment
Megan Thibeault	Dec 13, 2018 07:27 AM	The replacement charger is on its way. Should be here today or tomorrow.	Add Attachment
Megan Thibeault	Dec 12, 2018 01:59 PM	New Repair ID D403392719	Add Attachment
Megan Thibeault	Dec 12, 2018 01:57 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Dec 12, 2018 01:57 PM	Repair ID D403392449	Add Attachment
Reggie Johnson	Dec 12, 2018 01:27 PM	Task reassigned to Megan Eichler.	Add Attachment
Reggie Johnson	Dec 12, 2018 01:27 PM	Left charger on Megan's desk	Add Attachment
Reggie Johnson	Dec 12, 2018 11:23 AM	The cpu is still under warranty. Swapped her charger for loaner W20091136.	Add Attachment
Reggie Johnson	Dec 12, 2018 09:53 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Dec 12, 2018 09:35 AM	**This is an email** My MacBook charging cable has a spot were the outer layer of the cable has split open. I am wondering if I can get another charging cord or if I should just wrap it with electrical tape. There is a picture attached with the spot	Add Attachment
Brighton Bohnenkamp	Dec 12, 2018 09:34 AM	Charger split open might need a new one	Add Attachment