Service Request Ticket

Service Request Information

CONTACT	Name	Lange, Marjory	Date	Dec 12, 2018 01:10 PM
	Department	Humanities Division	Phone	88307
	Location		Email	langem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150670 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RP1JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RP1JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:17:74:45

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 13, 2018 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 13, 2018 10:30 AM	Windows 10 installed. Task complete.	Add Attachment
Megan Thibeault	Dec 13, 2018 09:57 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Dec 12, 2018 02:27 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Dec 12, 2018 02:27 PM	Started windows 10 image	Add Attachment
Reggie Johnson	Dec 12, 2018 01:38 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Dec 12, 2018 01:10 PM	move all local files and book marks	Add Attachment
Brighton Bohnenkamp	Dec 12, 2018 01:10 PM	Needs windows 10 to upgraded, won't be on campus much over break but Karen Bednorwski can let us into her office	Add Attachment