Service Request Ticket - # 70547

Service Request Information

CONTACT Name Crier, Kolis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2018 04:31 PM
Department University Computing Solutions Phone 88066
Location Email crierk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180545[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0TQ
Serial No. D25XR2JDJ1GP Location PDR

CPU Intel Core i7 (4.2GHz Quad-core)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:03:5E:CE


Wireless NIC 18:81:0E:D6:CF:22


Bluetooth NIC 18:81:0E:D6:CF:23

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Dec 14, 2018 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Dec 13, 2018 03:26 PM 
New machine is setup
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Bradley Karkanen Dec 13, 2018 03:25 PM 
His old machine is backing up on the small desk
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Bradley Karkanen Dec 13, 2018 12:06 PM 
Contact changed from Tricia Flaherty to Kolis Crier.
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Bradley Karkanen Dec 13, 2018 12:06 PM 
Contact changed from Kolis Crier to Tricia Flaherty.
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Bradley Karkanen Dec 13, 2018 12:06 PM 
***This is an email***
As long as the systems folks have everything loaded up and 
operational, I will load up everything else.

Thanks,

-Kolis
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Bradley Karkanen Dec 13, 2018 10:46 AM 
****This is an outgoing email****
Hi Kolis,

I need some additional information regarding service 
request #70547

Description: GFA SETUP: Apple 27in iMac with Retina 5K 
display W#20180545[Edit Inv] for Kolis replaces W#20140001[Edit Inv]  
ITC004 (#10957)

What kind of software do you need on your new machine? I 
have it imaging right now.
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Public
Bradley Karkanen Dec 13, 2018 10:43 AM 
Contact changed from Tricia Flaherty to Kolis Crier.
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Bradley Karkanen Dec 13, 2018 10:41 AM 
On small stand up desk
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Megan Thibeault Dec 13, 2018 09:58 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Dec 13, 2018 09:58 AM 
Can you get this image started please
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Tricia Flaherty Dec 12, 2018 04:31 PM 
Kolis is getting new Apple 27in iMac with Retina 5K display W#20180545[Edit Inv] 
to replaces W#20140001[Edit Inv]  ; Remember he also has LG 43 inch display 
W#20180485[Edit Inv] when you go to deliver; The iMac is on the Inventory 
counter in ITC008 with GFA Setup form
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