Service Request Ticket - # 70548

Service Request Information

CONTACT Name Kavanagh, Richard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2018 08:22 AM
Department University Computing Solutions Phone 88323
Location Email kavanagr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161105[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 3ZFM2H2 Location PDR

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:D6:69:C7


Wireless NIC F8:59:71:01:A0:77

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Dec 14, 2018 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Dec 14, 2018 04:27 PM 
updated inventory and checkouts
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Megan Thibeault Dec 14, 2018 04:24 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Dec 14, 2018 01:47 PM 
Task reassigned to Robbie Downin.
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Megan Thibeault Dec 14, 2018 01:45 PM 
Gio swapped the hard drive and started imaging
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Megan Thibeault Dec 13, 2018 08:25 AM 
You have successfully submitted request 
SR983901460.
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Megan Thibeault Dec 13, 2018 08:22 AM 
20161105[Edit Inv] has a dead hd. 

ePSA 4306.17 error

W20150719 loaner given to Richard.
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