Service Request Ticket - # 70549

Service Request Ticket - # 70549

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Dec 13, 2018 09:06 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RP2JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RP2JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; TRANSFERRED from W#20110811:Adobe Acrobat Pro 10 WIN P0084592 SR63346
	Wired NIC	18:66:DA:14:1A:4E

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Dec 14, 2018 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Dec 14, 2018 08:25 AM	Looks great in Sophos Central!	Add Attachment
Reggie Johnson	Dec 13, 2018 03:54 PM	Task reassigned to Brittany Newman.	Add Attachment
Reggie Johnson	Dec 13, 2018 03:53 PM	used tamper code to resolve threats.	Add Attachment
Reggie Johnson	Dec 13, 2018 10:20 AM	Task reassigned to Reggie Johnson.	Add Attachment
Emma Feldman	Dec 13, 2018 09:06 AM	Put in Brittany's queue when this has been done.	Add Attachment
Emma Feldman	Dec 13, 2018 09:06 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20150665 Path: C:\Users\pricesl\AppData\Local\Temp\is-7J0C5.tmp\isxdl.dll What was detected: Generic ML PUA User associated with device: MASH\pricesl How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually. Help sources: Sophos Central specific articles: http://sophos.com/support/knowledgebase/b/9000.aspx. Sophos Central Frequently Asked Questions (FAQ) - http://www.sophos.com/support/knowledgebase/119598.aspx. Sign in to https://central.sophos.com/ for more information	Add Attachment