Service Request Ticket

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Service Request Information

CONTACT	Name	Macias, Emmanuel	Date	Dec 13, 2018 09:31 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	maciase@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170582 (opens in a new window)	Bldg/Room	WUC 203
	Service Tag		Description	Apple 13-inch MacBook Pro-Space Gray #Z0UK
	Serial No.	C02VW06JJ9K2	Location	Sent to department; will assign when assigned
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551;
	Wireless NIC	8C:85:90:9D:72:0D
	Bluetooth NIC	8C:85:90:99:EB:46

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 03, 2019 10:22 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jan 03, 2019 10:22 AM	done	Add Attachment
John Rushing	Jan 03, 2019 09:11 AM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Jan 03, 2019 09:11 AM	Computer is ready to be returned.	Add Attachment
John Rushing	Jan 03, 2019 09:11 AM	Laptop HD has been restored using Apples's Time Machine Backup.	Add Attachment
Bradley Karkanen	Jan 02, 2019 01:58 PM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Jan 02, 2019 08:52 AM	I set it on John's desk	Add Attachment
Bradley Karkanen	Jan 02, 2019 08:25 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 02, 2019 08:25 AM	Ready to go.	Add Attachment
Bradley Karkanen	Dec 31, 2018 10:38 AM	Wouldn't boot the stick I am installing everything manually.	Add Attachment
Megan Thibeault	Dec 31, 2018 10:01 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Dec 31, 2018 10:01 AM	Laptop came back today. Bradley is imaging now	Add Attachment
John Rushing	Dec 19, 2018 09:24 AM	Shipped to Apple. TRK# 7424 3709 4236	Add Attachment
John Rushing	Dec 17, 2018 09:44 AM	Apple Case ID: 100707658638 Warranty ID: D403831387 Apple is sending a box for us to return the laptop to them in.	Add Attachment
Peter Puettmann	Dec 14, 2018 01:49 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Dec 14, 2018 01:49 PM	its on your chair	Add Attachment
John Rushing	Dec 14, 2018 08:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Dec 13, 2018 09:31 AM	Apple has issues a recall for the HD in this computer. Computer will need to be backed up and sent in for repair.	Add Attachment