Service Request Ticket

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Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Dec 13, 2018 09:48 AM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170252 (opens in a new window)	Bldg/Room	TODD 331
	Service Tag	B20GGH2	Description	Dell Latitude 7280 (i5-7300U, dual core 2.6HGz)
	Serial No.	B20GGH2	Location	Ethan McMahan
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	A4:4C:C8:32:50:42
	Wireless NIC	F4:96:34:65:28:AE
	Bluetooth NIC	F4:96:34:65:28:B2

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 05, 2019 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 05, 2019 01:20 PM	Updated his PC and updated all drivers and stuff!	Add Attachment
Gino Salazar	Jun 05, 2019 11:19 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Gino Salazar	Jun 05, 2019 11:19 AM	Got ahold of him, he will be available at noon!	Add Attachment
Gino Salazar	Jun 05, 2019 11:19 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Apr 11, 2019 08:31 AM	**This is an outgoing email** Hi Ethan, We were just following up with you regarding a service request that we have for you. (#70554) Description: 1/18 1pm-3pmOutdated version of Windows 10 We were wondering when we can work on W20170252 to get it up to date with the latest Windows 10 version. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Mar 25, 2019 09:33 AM	**This is an outgoing email** Hi Ethan, We were just following up with you regarding a service request that we have for you. (#70554) Description: Outdated version of Windows 10 We were wondering when we can work on W20170252 to get it up to date with the latest Windows 10 version. Thanks, Megan Eichler	Add Attachment Public
Reggie Johnson	Jan 17, 2019 10:07 AM	called Ethan and scheduled a time	Add Attachment
Bradley Karkanen	Dec 13, 2018 09:56 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Dec 13, 2018 09:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Bradley Karkanen	Dec 13, 2018 09:55 AM	**This is an outgoing email** Hi Ethan, I need some additional information regarding service request #70554 Description: Outdated version of Windows 10 I created this ticket for you because I noticed in our management system you are running an older version of Windows 10 that Microsoft no longer supports. A new version of Windows 10 comes out around every 6 months and they are only supported for 18 months. Not running a currently supported version means you are not getting security updates which is a serious issue. Is it possible for you to let us take a look at it and make sure everything is up to date. It might already be up to date I can see the info I have for you machine is 37 days old.	Add Attachment Public
Bradley Karkanen	Dec 13, 2018 09:48 AM	This machine is showing that it is running Windows 10 Pro version 1703 in SCCM. This version is no longer supported and is not receiving security updates. We need to get the machine so it can be upgraded or reimaged.	Add Attachment