Service Request Ticket - # 70557

Service Request Ticket - # 70557

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Service Request Information

CONTACT	Name	Hall, CM	Date	Dec 13, 2018 12:09 PM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160789 (opens in a new window)	Bldg/Room	RWEC 159
	Service Tag	FP130G2	Description	Dell Latitude E5570 Core i7-6600U Dual Cor, 2.6GHz
	Serial No.	FP130G2	Location	CM Hall, DeafBlind Interp. Ntn'lTraining&ResCenter
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017
	Wired NIC	D4:81:D7:A3:EF:CF
	Wireless NIC	14:AB:C5:41:19:7D

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 20, 2018 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 20, 2018 11:05 AM	Task completed!	Add Attachment
Shina Oladiti	Dec 20, 2018 09:11 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Dec 19, 2018 01:39 PM	I think Robbie installed the part but its not correctly working	Add Attachment
Megan Thibeault	Dec 19, 2018 01:39 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Dec 19, 2018 01:39 PM	We need to get this imaged to Windows 10 and back to CM	Add Attachment
Brighton Bohnenkamp	Dec 18, 2018 03:51 PM	**This is an email** Hey there, Megan. Thanks to the staff person who picked up my laptop. Just wanted to also remind that I have an old order (August-ish) that Shiba (sp?) put in for me to fix the buttons below the mousepad on my laptop. Hoping that can all take place in one fell swoop. I'm here til Thursday! Thank you!	Add Attachment
Brighton Bohnenkamp	Dec 18, 2018 09:23 AM	Mentioned she ordered a part back in august rot the computer and would like it installed today with the updates	Add Attachment
Megan Thibeault	Dec 18, 2018 07:45 AM	**This is an email** Let’s say… come at 11am on Tues to the study room across from ACK139 to pick it up? Will that work?	Add Attachment
Megan Thibeault	Dec 18, 2018 07:44 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Dec 18, 2018 07:44 AM	Please double check with the user about local files and bookmarks.	Add Attachment
Robbie Downin	Dec 17, 2018 11:21 AM	prepping loaner W#20130079 for this	Add Attachment
Natalie Plasker	Dec 13, 2018 12:09 PM	Machine needs a windows 10 update, and would like a loaner while that is being done. On Tuesday meet the professor in ACK to pick up her machine, and drop off loaner.	Add Attachment