Service Request Ticket - # 70558

Service Request Ticket - # 70558

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Service Request Information

CONTACT	Name	Miller, Jasmine	Date	Dec 13, 2018 03:47 PM
	Department		Phone	88094
	Location		Email	millerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	18KPHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18KPHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:48:32

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 09, 2019 03:31 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Jan 09, 2019 03:31 PM	SCCM shows that this computer is on, I'm closing this ticket.	Add Attachment
Megan Thibeault	Jan 08, 2019 04:02 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 08, 2019 04:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 08, 2019 04:02 PM	**This is an outgoing email** Hi Jasmine, We were just following up with you regarding a service request that we have for you. (#70558) Description: Computer shut off and won't turn back on We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Robbie Downin	Jan 08, 2019 12:58 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Jan 08, 2019 12:58 PM	I never got anything back about this. Try calling	Add Attachment
Robbie Downin	Dec 14, 2018 08:33 AM	**This is an outgoing email Hi Jasmine, We were just following up with you regarding a service request that we have for you. (#70558) Description: 12/14 between 8:15-9:45am** Computer shut off and won't turn back on One of our techs went down at the requested time and the office was locked and lights were off, could you get back to us when somebody is available? Thanks, Robbie Downin UCS Student Techs	Add Attachment Public
Robbie Downin	Dec 14, 2018 08:31 AM	Got there at 8:19 and waited 6 minutes. Door was locked and lights were off.	Add Attachment
Megan Thibeault	Dec 14, 2018 08:02 AM	Task reassigned to Robbie Downin.	Add Attachment
Emma Feldman	Dec 13, 2018 03:47 PM	**This is an email** To whom it may concern, I was wondering if I could have someone come out tomorrow morning 12/14 to fix my computer. Today it shut off in the middle of a project and hasn't turned on since. If someone could come as soon as possible so that I can work on an important project, I would greatly appreciate it. My computer number is 20121262 and my monitor is 20120580 Please let me know if you have any questions! Thank you,	Add Attachment