Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Sarah	Date	Dec 14, 2018 09:27 AM
	Department	Disability Access Services	Phone
	Location		Email	hillsj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B5DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:C3:B6
	Wireless NIC	C0:CE:CD:EA:4B:E1
	Bluetooth NIC	C0:CE:CD:EA:4B:E2

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Natalie Plasker	Jan 10, 2019 09:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Dec 17, 2018 03:46 PM	Task reassigned to Service Request Desk.	Add Attachment
Bradley Karkanen	Dec 17, 2018 03:45 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Dec 17, 2018 03:42 PM	Ready to go. In OUT box	Add Attachment
Bradley Karkanen	Dec 17, 2018 08:33 AM	Running an Office update then it will be ready	Add Attachment
Bradley Karkanen	Dec 17, 2018 08:14 AM	Upgraded to Office 2019	Add Attachment
Bradley Karkanen	Dec 17, 2018 08:14 AM	Upgraded to 10.14	Add Attachment
Emma Feldman	Dec 14, 2018 09:30 AM	Ext. 88250	Add Attachment
Emma Feldman	Dec 14, 2018 09:27 AM	Dropped it off with us today and wants someone to return to the office of ODS sometime next week.	Add Attachment