Service Request Ticket

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Dec 14, 2018 10:10 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140563 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	HX60N32	Location	Going to PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from XXXX2014004298. AsureID, configured to push ID photos to Oracle db
	Wired NIC	34:E6:D7:55:9D:C4
	Wireless NIC	80:00:0B:8A:B9:02
	Bluetooth NIC	80:00:0B:8A:B9:06

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 21, 2018 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Dec 21, 2018 03:19 PM	Laptop has been delivered, Local account has also been created on it, same one as before!	Add Attachment
Emma Feldman	Dec 20, 2018 10:23 AM	**This is an email** I wanted to check in on this laptop. I believe the WIFI and sound issue was resolved. But it needed the Assure ID card software installed and tested. This laptop is used for creating WOU Student ID cards with that software program. Let me know. Thanks! Chelsee	Add Attachment
Gino Salazar	Dec 19, 2018 02:50 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Reggie Johnson	Dec 17, 2018 04:09 PM	Needs Asue ID activated and set up	Add Attachment
Reggie Johnson	Dec 17, 2018 12:00 PM	**This is an outgoing email Hi Chelsee, I need some additional information regarding service request #70563 Description: 12/14** Laptop having multiple issues (no sound, no wifi) Your pc has been upgraded to windows 10 and all sound and WIFI issues have been fixed. When is a convenient time for a UCS Tech to visit your office and deliver your laptop? Alternatively you could pick it up from the UCS service desk. Happy Holidays, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Dec 17, 2018 11:57 AM	PC is ready for delivery, I put it in the outbox.	Add Attachment
Reggie Johnson	Dec 17, 2018 11:57 AM	20140563 upgraded to windows 10, seems to have fixed the initial problem. Wifi and sound is working and the laptop has been updated.	Add Attachment
Megan Thibeault	Dec 17, 2018 10:26 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Dec 14, 2018 10:46 AM	Just upgrading to windows 10	Add Attachment
Gino Salazar	Dec 14, 2018 10:35 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Dec 14, 2018 10:12 AM	I put it in the inbox.	Add Attachment
Emma Feldman	Dec 14, 2018 10:10 AM	She says that she is unable to get the sound working on the laptop and when she tries to turn it up, it asks for admin rights but when she puts in her credentials it says they and wrong even though she should have admin rights. She also said she is unable to log in to the wifi (doesn't redirect to log in page after she enters the password). She tried rebooting and hard wiring. She would also like to have any updates done while it is with us.	Add Attachment