Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Ibaraki, Alicia	Date	Dec 14, 2018 11:45 AM
	Department	Behavioral Sciences Division	Phone	89328
	Location		Email	ibarakia@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161104 (opens in a new window)	Bldg/Room	TODD 321
	Service Tag	5Z4L2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	5Z4L2H2	Location	NEW TT BehavSci, Alicia Ibaraki
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Millisecond Inquisit 5 Web License Perpetual+Lab VISA2016006472; SPSS from Student Tech Site license(Needs reauth every July 31st)
	Wired NIC	D4:81:D7:D6:6A:5E
	Wireless NIC	00:28:F8:FE:0C:18

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 09, 2019 12:40 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Jan 09, 2019 12:39 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Jan 09, 2019 12:39 PM	The loaner is back on the shelf.	Add Attachment
Shina Oladiti	Jan 09, 2019 12:39 PM	She stopped by to pick up her machine and dropped off the loaner machine.	Add Attachment
Shina Oladiti	Jan 09, 2019 12:05 PM	**This is an email** Hi Shina, I'm sick and have been home trying to rest as much as possible. Can I provide this additional information over email? What specific information do you need? Thanks, Alicia	Add Attachment
Shina Oladiti	Jan 08, 2019 02:17 PM	**This is an outgoing email** Hi Alicia, I need some additional information regarding service request #70565 Description: Laptop not turning on We are wondering when is a good time to catch up with you as we have been able to fix your laptop. Regards, Shina	Add Attachment Public
Shina Oladiti	Jan 07, 2019 01:08 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 07, 2019 01:08 PM	called her but she was not taking her calls.	Add Attachment
Megan Thibeault	Jan 07, 2019 08:15 AM	Task reassigned to Shina Oladiti.	Add Attachment
Bradley Karkanen	Jan 07, 2019 07:44 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Jan 07, 2019 07:43 AM	I'll be back on campus Monday. Could the computer be dropped off around 11am? Please let me know if you have any additional questions. Thanks, Alicia	Add Attachment
Bradley Karkanen	Jan 04, 2019 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 04, 2019 02:38 PM	I am placing this in the OUT Box.	Add Attachment
Bradley Karkanen	Jan 04, 2019 02:38 PM	**This is an outgoing email Hi Alicia, I need some additional information regarding service request #70565 Description: 12/19** Laptop not turning on When are you available for us to return your laptop?	Add Attachment Public
Bradley Karkanen	Jan 04, 2019 02:37 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 04, 2019 02:37 PM	Ready to go	Add Attachment
Bradley Karkanen	Jan 04, 2019 10:29 AM	Needs Tricia to install Millisecond	Add Attachment
Bradley Karkanen	Jan 04, 2019 08:48 AM	This is imaged. I believe it is ready to go other then the extra software.	Add Attachment
Peter Puettmann	Jan 03, 2019 12:31 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 03, 2019 12:31 PM	bradley needs to do partition work on it to get it to image	Add Attachment
Megan Thibeault	Jan 03, 2019 11:36 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 31, 2018 08:01 AM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Dec 21, 2018 04:21 PM	dell is sending a new hd, they should email desk	Add Attachment
Bradley Karkanen	Dec 20, 2018 02:55 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Dec 19, 2018 12:20 PM	Her machine is not loading to OS, it looks like its is failing. She said that she did Diagnostics on the laptop and it was successful. I assigned loaner WOU#20101028 while i re-image her machine.	Add Attachment
Shina Oladiti	Dec 18, 2018 03:25 PM	Task reassigned to Shina Oladiti.	Add Attachment
Emma Feldman	Dec 14, 2018 11:45 AM	Her laptop is not turning on and she left it overnight and it is still doing the same thing. Dell logo pops up but she said it doesn't sound like it is booting up like it normally does. She will bring it in to the front desk sometime on 12/19.	Add Attachment