Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Dec 14, 2018 01:12 PM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160955 (opens in a new window)	Bldg/Room	NS 104
	Service Tag	1523LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1523LH2	Location	NS 104
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:D0:49

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 19, 2018 09:40 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Dec 19, 2018 09:40 AM	Shes all good. The pop up was just for CC login.	Add Attachment
Brighton Bohnenkamp	Dec 17, 2018 11:58 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Dec 17, 2018 11:58 AM	is still getting pop ups to have adobe CC extended	Add Attachment
Peter Puettmann	Dec 17, 2018 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 17, 2018 11:40 AM	done	Add Attachment
Peter Puettmann	Dec 14, 2018 02:59 PM	reinstalled Adobe. expect to hear back from her if it works or not.	Add Attachment
Megan Thibeault	Dec 14, 2018 01:48 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 14, 2018 01:44 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Dec 14, 2018 01:44 PM	Can you help with this please	Add Attachment
Emma Feldman	Dec 14, 2018 01:12 PM	She was trying to open an emailed attachment and Adobe is asking her for a username and password and she is unable to view the document. Needs to have Adobe updated.	Add Attachment