Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 17, 2018 09:38 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110109 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34LHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:A0:66

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Jan 03, 2019 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Jan 03, 2019 08:42 AM	Renamed and reconnected to the domain	Add Attachment
Megan Thibeault	Jan 02, 2019 04:28 PM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Jan 02, 2019 04:28 PM	This might of already happened when we imaged them but please double check tomorrow.	Add Attachment
Reggie Johnson	Dec 21, 2018 04:38 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Dec 21, 2018 04:38 PM	couldn't complete this task in time	Add Attachment
Reggie Johnson	Dec 21, 2018 08:28 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Dec 17, 2018 04:21 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Dec 17, 2018 01:05 PM	Task reassigned to Reggie Johnson.	Add Attachment
Robbie Downin	Dec 17, 2018 10:19 AM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Dec 17, 2018 10:18 AM	Task reassigned to Robbie Downin.	Add Attachment
Bradley Karkanen	Dec 17, 2018 09:38 AM	This machine did not get named during imaging.	Add Attachment