Service Request Ticket - # 70581

Service Request Information

CONTACT Name Morgan, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2018 11:50 AM
Department The Research Institute Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170524[Edit Inv] (opens in a new window) Bldg/Room TODD 242
Service Tag Description Apple MacBook Pro 13-inch Space Gray #Z0UK
Serial No. C02W32GUHV2H Location Shelby Morgan (replacing W#20130783)

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006551; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66480

Wireless NIC 8C:85:90:AB:63:7F


Bluetooth NIC 8C:85:90:AA:87:C2

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 06, 2019 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 06, 2019 02:46 PM 
Delivered and all good!
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John Rushing Feb 06, 2019 02:05 PM 
Task reassigned to Giovanni Salazar.
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John Rushing Feb 06, 2019 02:05 PM 
More info on SR 71119
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John Rushing Feb 06, 2019 02:04 PM 
Returned to WOU on 2/6/19
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John Rushing Feb 05, 2019 03:46 PM 
Fedex called and said the laptop should arrive 
tomorrow by noon.
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John Rushing Feb 01, 2019 10:52 AM 
TRK# 7424 3718 6697
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John Rushing Feb 01, 2019 10:51 AM 
Shipped to Apple
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John Rushing Jan 31, 2019 09:45 AM 
Case ID: 100748233368 
Repair ID: D407993705
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Brighton Bohnenkamp Dec 17, 2018 11:50 AM 
will have to be done after break for the user
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Brighton Bohnenkamp Dec 17, 2018 11:50 AM 
Dear MacBook Pro owner,
Apple has determined that a limited number of 
128GB and 256GB solid-state drives (SSD) used in 
13-inch MacBook Pro (non Touch Bar) units have an 
issue that may result in data loss and failure of 
the drive. These units were sold between June 
2017 and June 2018.
Our records show that you have a MacBook Pro with 
an affected solid-state drive. Apple will service 
your drive, free of charge.
MacBook Pro serial number: C02W32GUHV2H
Apple recommends having your drive serviced as 
soon as possible. It’s important to make a backup 
of your data before service.
Please visit the 13-inch MacBook Pro (non Touch 
Bar) Solid-State Drive Service Program page to 
learn more about the service process.
We apologize for any inconvenience.
Sincerely, 

Apple Inc.
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