Service Request Ticket

Service Request Information

CONTACT	Name	Gaspar, Natasha	Date	Dec 17, 2018 02:33 PM
	Department	Athletics	Phone	8-9249
	Location		Email	gasparn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180540 (opens in a new window)	Bldg/Room	NPE
	Service Tag	1PRQ5S2	Description	Dell Latitude 3190 11.6in HD, Intel Celeron N4100
	Serial No.	1PRQ5S2	Location	Athletics Ticketing Laptop #2
	CPU	Intel Celeron N4100(Quad, up to 2.4GHz,4M Cache, 6W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wireless NIC	48:A4:72:46:D4:DF
	Bluetooth NIC	48:A4:72:46:D4:E3
	AUX NIC	E4:B9:7A:C1:05:61

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 23, 2019 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 23, 2019 02:48 PM	done	Add Attachment
Megan Thibeault	Jan 22, 2019 11:20 AM	Task reassigned to Peter Puettmann.	Add Attachment
Robbie Downin	Jan 07, 2019 02:31 PM	The other computer, W#20180539, arrived and is on the inventory desk.	Add Attachment
Bradley Karkanen	Jan 03, 2019 10:47 AM	I looked at this and it was super messed up. So I am imaging it again. Hopefully it works better this time.	Add Attachment
Peter Puettmann	Jan 02, 2019 01:03 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Peter Puettmann	Jan 02, 2019 01:03 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 18, 2018 01:17 PM	Imaging this machine presently. Imaged completed and trying to run update presently.	Add Attachment
Robbie Downin	Dec 17, 2018 02:38 PM	On inventory counter	Add Attachment
Robbie Downin	Dec 17, 2018 02:33 PM	NEW EQUIP SETUP: Deliver W#20180540 to New PE ATH OFFICE Only one laptop was received, if the other arrives before this is finished we'll combine delivery tickets.	Add Attachment