Service Request Ticket

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Service Request Information

CONTACT	Name	Bull, Robbin	Date	Dec 17, 2018 04:10 PM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170184 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02V4CNDHV29	Location	Robin Bull, TRI
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551; MAMP PRO 4 license for MAC VISA2017006615; Sublime_Text v3 VISA2017006739 SEPT2017 via email to Jeff Denton;
	Wireless NIC	8C:85:90:22:07:A2
	Bluetooth NIC	8C:85:90:22:44:80

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 17, 2019 02:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 17, 2019 02:09 PM	pick up!	Add Attachment
Megan Thibeault	Jan 17, 2019 07:41 AM	Emailed Robbin about the laptop being ready	Add Attachment
Shina Oladiti	Jan 16, 2019 03:33 PM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Jan 16, 2019 03:33 PM	Prepped and ready for delivery. It is back on Megan's desk.	Add Attachment
Shina Oladiti	Jan 15, 2019 03:48 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 15, 2019 02:45 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 15, 2019 02:45 PM	New HDD. please image. Laptop is on my desk	Add Attachment
Megan Thibeault	Jan 15, 2019 02:44 PM	Apple laptop is returned.	Add Attachment
Megan Thibeault	Jan 11, 2019 11:50 AM	**This is an email** Your product reached the Apple repair center on 2019-01-11. We will send you another email when the service request is complete.	Add Attachment
Megan Thibeault	Jan 10, 2019 11:26 AM	Robin dropped off W20170184, laptop is in box ready to go back to Apple. Dropped off at the mail room tracking#1ZY758V88410019575	Add Attachment
Megan Thibeault	Jan 10, 2019 10:57 AM	**This is an email** Nope, it is all clear since he departed. Thanks.	Add Attachment
Megan Thibeault	Jan 10, 2019 10:54 AM	**This is an email** Great, I have a box ready for it to be shipped to Apple. The hard drive will be replaced so all the data will be wiped. Does anything need to be backed up? Thanks, Megan	Add Attachment
Megan Thibeault	Jan 10, 2019 10:54 AM	**This is an email** HI Megan, I am going to bring the computer over to UCS. We don't need a loaner as it was issued to an employee who as departed employment. Robbin	Add Attachment
Megan Thibeault	Jan 08, 2019 02:33 PM	REPAIR ID: D406098901 CASE #: 100729674454	Add Attachment
Megan Thibeault	Jan 08, 2019 02:23 PM	**This is an email** Hey Robin, Sorry for the late reply to SR 70587. W20170184 will need to be sent back to Apple to get a new SSD. I can provide a loaner while your machine is gone, will you need any special software on the loaner? I will call into Apple today so the box gets shipped now and will be ready when you are. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 08, 2019 02:21 PM	Task reassigned to Megan Eichler.	Add Attachment
Brighton Bohnenkamp	Dec 17, 2018 04:10 PM	Robin also received an email from apple about the drive problem and it needing to be replaced	Add Attachment