Service Request Ticket

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Service Request Information

CONTACT	Name	Stone, Alan	Date	Dec 17, 2018 04:10 PM
	Department	Business Services/Printshop	Phone	88843
	Location		Email	stoneal@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180547 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	C8VWCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700(3.6GHz QC)
	Serial No.	C8VWCS2	Location	Printshop Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	54:BF:64:90:0E:CD

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 15, 2019 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 15, 2019 09:44 AM	Printers are now connected. Added these two printers to Krusty so it would be easier to add. PrintShop-Color and PrintShop-BW	Add Attachment
Yumin Chen	Jan 14, 2019 05:18 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Yumin Chen	Jan 14, 2019 05:18 PM	Acrobat DC Installed. Still need connect two printer. Name(Found in old machine): KONICA BW KONICA COLOR PCL	Add Attachment
Gino Salazar	Jan 14, 2019 04:48 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 14, 2019 04:44 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Jan 14, 2019 03:49 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 14, 2019 03:49 PM	Avery acrobat pro, adobe, and needs mapping done on this computer as well.	Add Attachment
Yumin Chen	Jan 14, 2019 03:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Jan 14, 2019 03:42 PM	Inventory Check!	Add Attachment
Yumin Chen	Jan 14, 2019 03:40 PM	Deliver and setup	Add Attachment
Megan Thibeault	Jan 14, 2019 03:03 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 10, 2019 10:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 10, 2019 10:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 10, 2019 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Jan 08, 2019 11:44 AM	Alan would like his computer to be delivered asap	Add Attachment
Reggie Johnson	Dec 21, 2018 01:16 PM	Imaged and ready for delivery	Add Attachment
Reggie Johnson	Dec 19, 2018 12:18 PM	Imaging in small stand up desk	Add Attachment
Robbie Downin	Dec 17, 2018 04:10 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop W#20180547, monitor W#20180548 i7-6700(3.6GHz QC) to ITC 112 (order #10959) desktop W#20180547, monitor W#20180548 Will be on inventory counter	Add Attachment