Service Request Ticket

Service Request Information

CONTACT	Name	Baltzley, Michael	Date	Dec 17, 2018 04:49 PM
	Department	Natural Science Division	Phone	88832
	Location		Email	baltzlem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150268 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	8R88H72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	8R88H72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFER from old laptop W#20101238 APR2016: Adobe Design Std CS5.5 from P0080492(80/20 share with desktop); Camtasia 2019 Education v.19 single user license VISA2019010295 DEC2019 ;
	Wired NIC	F8:CA:B8:48:B6:F9
	Wireless NIC	80:00:0B:D4:ED:83
	Bluetooth NIC	80:00:0B:D4:ED:87

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 02, 2019 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 02, 2019 03:48 PM	Bk worked with Michael on this.	Add Attachment
Megan Thibeault	Dec 19, 2018 10:59 AM	Hard drive from his machine got mailed out, emailed Michael and BK with tracking number information. Gave Michael the loaner W20131105	Add Attachment
Megan Thibeault	Dec 19, 2018 10:56 AM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Dec 19, 2018 09:38 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Dec 19, 2018 09:38 AM	Assigned a loaner W#20131105	Add Attachment
Brighton Bohnenkamp	Dec 18, 2018 03:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Dec 18, 2018 03:29 PM	picked up	Add Attachment
Shina Oladiti	Dec 18, 2018 02:44 PM	Completed, gave him admin right and it is back in the OUTBOX	Add Attachment
Shina Oladiti	Dec 18, 2018 12:56 PM	Imaging done, installing additional software.	Add Attachment
Shina Oladiti	Dec 18, 2018 08:51 AM	Imaging machine.	Add Attachment
Megan Thibeault	Dec 18, 2018 07:29 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Dec 17, 2018 04:49 PM	computer in inbox	Add Attachment
Brighton Bohnenkamp	Dec 17, 2018 04:49 PM	Needs windows 10 updates, move all local files and book marks	Add Attachment