Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Dec 18, 2018 01:07 PM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FPH8YF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	FPH8YF2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;
	Wired NIC	D4:81:D7:95:AC:5B
	Wireless NIC	A8:6B:AD:29:E6:E5

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 19, 2018 04:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Dec 19, 2018 04:52 PM	Gave it back and got back loaner 20140481	Add Attachment
Gino Salazar	Dec 19, 2018 03:05 PM	She's all good, the new ram is in her computer and she has it!	Add Attachment
Gino Salazar	Dec 19, 2018 02:49 PM	Deliver at 4	Add Attachment
Megan Thibeault	Dec 19, 2018 02:46 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Dec 19, 2018 01:41 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 18, 2018 01:59 PM	SR984109940	Add Attachment
Gino Salazar	Dec 18, 2018 01:53 PM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Dec 18, 2018 01:53 PM	ePSA 4300.24 - Alert Testing completed. One or more errors found.	Add Attachment
Megan Thibeault	Dec 18, 2018 01:19 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Dec 18, 2018 01:07 PM	getting blue screen with a bunch of text, can't do anything	Add Attachment