Service Request Ticket - # 70601

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2018 04:00 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171053[Edit Inv] (opens in a new window) Bldg/Room BELL 214
Service Tag CSGFRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGFRP2 Location Donna Sinclair DO NOT IMAGE

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:A8:9F

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 10, 2019 11:36 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 10, 2019 11:34 AM 
Set up W20171053 and 
monitor 20171136[Edit Inv]. 
Left monitor 20111059[Edit Inv] 
and took back back 
the old cpu W20110939 
and updated 
inventory. Task 
completed
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Reggie Johnson Jan 10, 2019 10:52 AM 
Set up complete
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Reggie Johnson Jan 10, 2019 09:44 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Jan 10, 2019 08:36 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jan 10, 2019 08:35 AM 
to HSS 214 replacing W#20110939[Edit Inv]
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Reggie Johnson Jan 09, 2019 12:01 PM 
****This is an outgoing email****
Hi Sharyne,

I need some additional information regarding service 
request #70601

Description: NEW EQUIP SETUP: Deliver Dell OptiPlex 
desktop W#20171053[Edit Inv] & monitor W#20171136[Edit Inv] to HSS 214 
replacing W#20110939[Edit Inv]

your cpu is ready for delivery. When is a good date and 
time for a UCS Tech to visit your office and deliver 
your cpu? We advise that you back up your personal 
files, bookmarks and downloads to the H drive before 
the installation.

Thanks,

Reggie
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Public
Reggie Johnson Jan 09, 2019 11:58 AM 
Cpu set and ready for delivery, email sent.
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Bradley Karkanen Jan 04, 2019 02:37 PM 
It is running updates
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Reggie Johnson Dec 19, 2018 12:17 PM 
Imaging on small 
stand up desk
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Robbie Downin Dec 18, 2018 04:00 PM 
Deliver Dell OptiPlex desktop W#20171053[Edit Inv] & monitor W#20171136[Edit Inv] to HSS 214 replacing W#20110939[Edit Inv] & W#20111059[Edit Inv]
Grant admin rights to bedanj and leones (adjunct station)
Will be on inventory counter
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