Service Request Ticket

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Service Request Information

CONTACT	Name	Westervelt-Parker, Kara	Date	Dec 19, 2018 08:28 AM
	Department	Registrar’s Office	Phone	88189
	Location		Email	westerveltparkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5SG2462	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	5SG2462	Location	PDR
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; PL/SQL Developer v12 VISA2017007618(has annual renewal OCT);
	Wired NIC	F8:CA:B8:4B:D3:E0
	Wireless NIC	DC:53:60:6E:D9:1C
	Bluetooth NIC	DC:53:60:6E:D9:20

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 14, 2019 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 14, 2019 01:52 PM	Set her up all good	Add Attachment
Gino Salazar	Jan 14, 2019 01:30 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 10:21 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 10:21 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 10:21 AM	**This is an email** Hi there! I texted another video of my flashing monitor problems. It's happening again. :-(Just checking to see if the text came through.	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 09:39 AM	not having trouble today	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 09:39 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emma Feldman	Jan 10, 2019 04:45 PM	**This is an outgoing email** Hello Kara, Oh no! I reopened and updated your original service request ticket to alert Bradley that you are having the same issues! Hopefully he will be able to come out sometime tomorrow and take another look. I will have him or another technician call you before they head over. Thanks for letting us know! Emma	Add Attachment
Emma Feldman	Jan 10, 2019 04:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emma Feldman	Jan 10, 2019 04:40 PM	**This is an email** Hi! Someone came out yesterday morning (I want to say his name was Bradley or Brandon...?) to do some stuff to my computer to make it so the monitor stopped flashing after I logged back in after it had been locked. He told me to contact you guys if it started doing it again. It's doing it again!! I'm just gonna not reboot it so if someone were to come over this afternoon, they could see it. (Please know I do not expect an immediate response, but it's currently flashing if someone wanted to come witness it) Cheers!	Add Attachment
Bradley Karkanen	Jan 09, 2019 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 09, 2019 01:58 PM	I ran some driver updates and a BIOS update.	Add Attachment
Megan Thibeault	Jan 09, 2019 10:11 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 03:49 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 08, 2019 03:48 PM	bios update on the laptop? or is the dock bad?	Add Attachment
Megan Thibeault	Jan 08, 2019 03:48 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 03:33 PM	**This is an email** Hi, Several weeks ago, Shina came out to my machine to fix a flashing monitor. It's doing it again! Can someone come take a look, please? Thanks, Kara	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 03:32 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 03:32 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 03:32 PM	Is having the same issue with the monitor blinking	Add Attachment
Shina Oladiti	Dec 19, 2018 03:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Dec 19, 2018 03:08 PM	Replaced her monitor W#20101193 with W#20120121.	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 02:05 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 02:05 PM	It is happening again	Add Attachment
Shina Oladiti	Dec 19, 2018 09:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 19, 2018 09:33 AM	I think deleting her profile fixed it.	Add Attachment
Megan Thibeault	Dec 19, 2018 08:40 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 08:28 AM	When she locks her computer then gets back on the second monitor blinks and doesn't work. She usually fixes it by restarting each time	Add Attachment