Service Request Ticket - # 70604

Service Request Ticket - # 70604

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Service Request Information

CONTACT	Name	Hoffman, Robert	Date	Dec 19, 2018 09:48 AM
	Department	Financial Aid	Phone	88686
	Location		Email	hoffmanr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141181 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GXYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GXYKV42	Location	Michael Ellis is borrowing
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:D9:B9:C6

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 21, 2018 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 21, 2018 09:38 AM	Uninstalled creative cloud app. Reinstalled Acrobat Pro DC. Task completed	Add Attachment
Reggie Johnson	Dec 21, 2018 08:24 AM	Task reassigned to Reggie Johnson.	Add Attachment
Robbie Downin	Dec 20, 2018 10:29 AM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Dec 20, 2018 10:29 AM	He'll be out of the office until the 31st, wants somebody to come down early that morning	Add Attachment
Robbie Downin	Dec 20, 2018 08:10 AM	**This is an outgoing email** Hi Robert, I need some additional information regarding service request #70604 Description: 12/18 asap adobe asking for log in When would be a good time for us to send somebody over to deal with your adobe problem? Thanks, Robbie Downin UCS Student Tech	Add Attachment Public
Megan Thibeault	Dec 20, 2018 07:32 AM	Task reassigned to Robbie Downin.	Add Attachment
Gino Salazar	Dec 19, 2018 02:04 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Dec 19, 2018 02:04 PM	Will call a little later today to figure out a time that works for both parties	Add Attachment
Gino Salazar	Dec 19, 2018 02:03 PM	No luck when I went right before lunch	Add Attachment
Gino Salazar	Dec 19, 2018 10:24 AM	Went over there he was busy, will try again in an hour or so	Add Attachment
Gino Salazar	Dec 19, 2018 10:18 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 09:48 AM	adobe asking for a log in when opening pdfs	Add Attachment