Service Request Ticket - # 70607

Service Request Information

CONTACT Name Carrillo, Luanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2018 10:21 AM
Department Multicultural Student Services Phone 89233
Location Email carrillol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20161044[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag GNGSHF2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. GNGSHF2 Location Emergency Lab Shelf

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Dec 20, 2018 11:07 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 20, 2018 11:07 AM
The sound needed to be updated and i have to help
her with the printer not working. I found her
desktop to be acting funny and i deleted her
profile  which fixed the issue.
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Reggie Johnson Dec 20, 2018 10:05 AM
visited the office 
and Luanna was out 
for lunch until 2. 
Got stuck on other 
tasks and couldn't 
make it back.
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Shina Oladiti Dec 20, 2018 08:33 AM
Sent an email to reschedule
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Megan Thibeault Dec 20, 2018 07:30 AM
Task reassigned to Shina Oladiti.
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Megan Thibeault Dec 20, 2018 07:30 AM
Please check on this first thing this morning
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Reggie Johnson Dec 19, 2018 03:46 PM
Task reassigned to UCS Tech.
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Reggie Johnson Dec 19, 2018 10:31 AM
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Dec 19, 2018 10:21 AM
****This is an email****
Recently my computer did an automatic update and 
I have noticed a few changes that interfere with 
my work:
Every day in the middle of my projects, the 
desktop goes blank and I don't see any of my 
documents displayed
There is no sound -it requires a username and 
password to add sound and asks "Do you want tho 
allow this app to make changes to your domain?"
When trying to print, it takes a while to look 
for printer and then it goes on freeze mode, I've 
had to start over on a few
In general, whatever Microsoft Office I am using, 
it freezes a lot
I noticed that when I do shut it down, it asks 
for an update each time
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