Service Request Ticket - # 70609

Service Request Ticket - # 70609

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Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Dec 19, 2018 11:33 AM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171245 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple 13in MacBook Pro w/TouchBar, SpaceGrey #Z0UN
	Serial No.	C02WW087HV2Q	Location	APSC102 Midi Lab laptop
	CPU	Intel Core i5(3.1GHz Dual-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; Apple Logic Pro from Music licenses for CMID laptop via JAMF;
	Wireless NIC	88:E9:FE:69:6F:D2
	Bluetooth NIC	88:E9:FE:73:8A:85

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 07, 2019 08:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jan 07, 2019 08:50 AM	Task reassigned to Brittany Newman.	Add Attachment
Brittany Franklin	Jan 07, 2019 08:48 AM	Checked the Sophos console, this one seems to be fine now.	Add Attachment
Robbie Downin	Jan 04, 2019 08:57 AM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Robbie Downin	Jan 04, 2019 08:57 AM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Robbie Downin	Jan 04, 2019 08:57 AM	I never got an email back about this. Someone may need to email keveli or speak with one of them in person.	Add Attachment
Megan Thibeault	Dec 20, 2018 09:27 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Dec 20, 2018 09:27 AM	I think user keveli has this machine not Dirk.	Add Attachment
Robbie Downin	Dec 20, 2018 08:32 AM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Dec 20, 2018 08:32 AM	Went down to the lab, the computer was nowhere to be found. Either Dirk Freymuth or Kevin Walczyk must have taken it somewhere else.	Add Attachment
Robbie Downin	Dec 20, 2018 08:17 AM	Task reassigned to Robbie Downin.	Add Attachment
Shina Oladiti	Dec 19, 2018 04:16 PM	**This is an outgoing email** Hi Dirk, I need some additional information regarding service request #70609 Description: Sophos Reinstall on W20171245 -- APSC 102 We would like to let you know that some services are not running in the Sophos Anti-Virus which could lead to uninstalling the software. Please, let us know when is more convenient for you to have us come in. Regards, Shina	Add Attachment Public
Shina Oladiti	Dec 19, 2018 04:15 PM	Contact changed from Brittany Newman to Dirk Freymuth.	Add Attachment
Reggie Johnson	Dec 19, 2018 03:45 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Dec 19, 2018 12:13 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Dec 19, 2018 11:33 AM	Some Sophos services are missing, will have to be reinstalled. Tamper Protection Code: 651210205205	Add Attachment