Service Request Ticket - # 70611

Service Request Information

CONTACT Name Murray, Kelsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2018 11:43 AM
Department University Housing Phone 14900
Location Email murrayk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160193[Edit Inv] (opens in a new window) Bldg/Room ACK 143
Service Tag 4Z5QKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4Z5QKC2 Location Kelsey Murray Ackerman RD

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:26:E9:16


Wireless NIC 40:49:0F:8A:F3:2D

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 20, 2018 04:49 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 20, 2018 04:49 PM 
task completed
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Reggie Johnson Dec 20, 2018 03:45 PM 
Task reassigned to Reggie Johnson.
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Shina Oladiti Dec 19, 2018 04:12 PM 
****This is an outgoing email****
Hi Kelsey,

I need some additional information regarding
service request #70611

Description: Sophos Reinstall on W20160193 --
Kelsey Murray ACK 143

We would like to let you know that some services
are not running in the Sophos Anti-Virus which
could lead to uninstalling the software. 

Please, let us know when is more convenient for
you to have us come in.

Regards,

Shina
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Brittany Franklin Dec 19, 2018 11:43 AM 
Sophos is missing a service, will need to be reinstalled.

Tamper Protection Code: 925762581652
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