Service Request Ticket - # 70613

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2018 11:51 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150260[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 16BW362 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 16BW362 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:CF:FF


Wireless NIC DC:53:60:26:9F:E9


Bluetooth NIC DC:53:60:26:9F:ED

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 19, 2018 04:33 PM 
Reinstalled sophos
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Reggie Johnson Dec 19, 2018 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 19, 2018 04:00 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Dec 19, 2018 04:00 PM 
Reinstalled sophos
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Brittany Franklin Dec 19, 2018 11:51 AM 
Sophos services are missing, will need to be reinstalled.

Tamper Protection Code: 306318868481
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