Service Request Ticket - # 70620

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2018 01:14 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110592[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. D8MKKS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084199 installed as Office 2007

Wired NIC D4:BE:D9:91:B1:C2

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 19, 2018 03:28 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Dec 19, 2018 02:24 PM 
Reinstalled sophos 
and ran a scan
Add Attachment
Reggie Johnson Dec 19, 2018 02:01 PM 
Task reassigned to Reggie Johnson.
 Add Attachment
Brittany Franklin Dec 19, 2018 01:14 PM 
Sophos is missing services, will need to be reinstalled.

Tamper Protection Code: 657715897681
 Add Attachment