Service Request Ticket - # 70622

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2018 01:21 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170286[Edit Inv] (opens in a new window) Bldg/Room DFSC 201
Service Tag 4CKPHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CKPHL2 Location DFSC201 lab station #

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0B:C0:D2

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 19, 2018 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 19, 2018 02:58 PM 
Reinstalled sophos, 
running a scan
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Reggie Johnson Dec 19, 2018 02:40 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Dec 19, 2018 01:21 PM 
Sophos is missing services, will need to be reinstalled.
Tamper Protection Code: 775518477542

Also, the computer is named 20170286[Edit Inv]. Please rename to W20170286.
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