Service Request Ticket

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Dec 19, 2018 01:35 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150495 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6XNCGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715; MeetingMatrix client.
	Wired NIC	18:66:DA:10:FB:DC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 12, 2019 01:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 12, 2019 01:45 PM	Its been delivered forgot to add!	Add Attachment
Gino Salazar	Feb 12, 2019 01:26 PM	They're all Gucci	Add Attachment
Gino Salazar	Feb 11, 2019 03:06 PM	This is all good, will deliver later	Add Attachment
Gino Salazar	Feb 08, 2019 03:59 PM	It's imaging on the stand up desk now though!	Add Attachment
Gino Salazar	Feb 08, 2019 03:14 PM	They backed it up on their own but just to be safe I put her profile on a HD in the desk between Bradley and I.	Add Attachment
Gino Salazar	Feb 08, 2019 09:13 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Gino Salazar	Feb 08, 2019 09:13 AM	Brought it back to the office, will start upgrade rn	Add Attachment
Gino Salazar	Feb 01, 2019 08:34 AM	But supposedly they did something on it and now the person doesn't need their profile backed up, we are good to fix it	Add Attachment
Gino Salazar	Feb 01, 2019 08:30 AM	This person is gone for a while	Add Attachment
Gino Salazar	Feb 01, 2019 08:29 AM	Okay so apparently this one is good	Add Attachment
Gino Salazar	Feb 01, 2019 08:29 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Jan 23, 2019 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 23, 2019 02:38 PM	This is on hold until the user comes back	Add Attachment
Gino Salazar	Jan 07, 2019 10:07 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Jan 07, 2019 10:07 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Peter Puettmann	Dec 20, 2018 10:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Dec 20, 2018 10:08 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Dec 20, 2018 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 19, 2018 01:48 PM	We need to probably reimage which we wouldnt want to do unless the end user know that the files saved locally wouldn't be there and we have no way of getting the users bookmarks.	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 01:35 PM	Greetings, CPU 20150495 in the Student Engagement dept located in the WU---office 210H is running really really slow. Sometimes updates take an hour as well as getting the computer to actually start up can take as much as an hour before a program can be used. The office occupant is on leave for some time, so we would like to have it looked at, cleaned and operating speed increased. Thanks	Add Attachment