Service Request Ticket

Service Request Information

CONTACT	Name	Milligan, Lucinda	Date	Dec 19, 2018 02:52 PM
	Department	Graduate Studies	Phone	88486
	Location		Email	milliganl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160187 (opens in a new window)	Bldg/Room	TODD 229
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MS22SYH3QK	Location	TRI - Loaner
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511
	Wireless NIC	98:01:A7:CE:D3:67
	Bluetooth NIC	98:01:A7:CE:D3:68

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 20, 2018 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 20, 2018 02:32 PM	Inventory updated accordingly.	Add Attachment
Shina Oladiti	Dec 20, 2018 02:31 PM	Setup W#20160187 for Mariah.	Add Attachment
Shina Oladiti	Dec 20, 2018 01:40 PM	Left VM.	Add Attachment
Megan Thibeault	Dec 20, 2018 07:34 AM	**This is an email** Hello Brighton, Would tomorrow anytime after 1:30pm work? I am available, just let me know. If it does not work Friday after 10:30am works, too. Thank you, Mariah	Add Attachment
Shina Oladiti	Dec 19, 2018 04:06 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 03:20 PM	transfer files from 20130630 to 20160187	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 02:52 PM	waiting for more info	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 02:52 PM	Megan, Mariah currently has laptop 20130630 that is giving her some troubles. We have a 2016 laptop that she would like to start using (20160187). What is the process to get Mariah's files and software moved onto the other laptop? thank you Lucinda	Add Attachment