Service Request Ticket - # 70634

Service Request Ticket - # 70634

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Dec 20, 2018 02:16 PM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20150013 (opens in a new window)	Bldg/Room	APSC 201
	Service Tag		Description	Apple iPad Air Wi-Fi 16GB - Space Gray #MD785LL/B
	Serial No.	DMRPD6FZFK10	Location	Marshall Guthrie SEP surveying and scheduling
	CPU	A7 chip with 64-bit arch. & M7 motion coprocessor
	OS	iOS 8	Software
	Wireless NIC	5C:F5:DA:8C:7C:6E
	Bluetooth NIC	5C:F5:DA:8C:7C:6F

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 02, 2019 03:22 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jan 02, 2019 02:58 PM	**This is an outgoing email** Hi Marshall, I need some additional information regarding service request #70634 Description: iPad account locked, unable to get back in Apple has finished fixing the problem and we are ready to deliver your ipad back to you. when would be a good time for a tech to do that? Have a good day --Pete	Add Attachment Public
Megan Thibeault	Jan 02, 2019 02:56 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 02, 2019 02:41 PM	iPad is in out box with charger	Add Attachment
Megan Thibeault	Jan 02, 2019 02:41 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 02, 2019 02:34 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 02, 2019 02:34 PM	It is unlocked and has been reimaged. It should be good to go	Add Attachment
Megan Thibeault	Dec 31, 2018 02:30 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Dec 31, 2018 02:27 PM	CASE ID:100722318113 Called Apple, got a link and provided purchase info	Add Attachment
Bradley Karkanen	Dec 31, 2018 02:10 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Dec 31, 2018 01:48 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Dec 21, 2018 02:41 PM	Picked up the iPad and hand it over to John. We probably have to call Apple for that cos it is locked on his Apple ID, and he did not remember the ID.	Add Attachment
Shina Oladiti	Dec 20, 2018 04:08 PM	Talk to Ariel but we could not find the iPad. Sent an email to Marshall to reschedule a time.	Add Attachment
Megan Thibeault	Dec 20, 2018 03:32 PM	John said we need to bring it back, this iPad is not in JAMF	Add Attachment
Shina Oladiti	Dec 20, 2018 03:31 PM	Task reassigned to Shina Oladiti.	Add Attachment
Emma Feldman	Dec 20, 2018 02:16 PM	Hello, Our office iPad (v20150013) has had the account locked for security reasons. We attempted a reset, but that didn't work, and the password recovering emails aren't coming to our office account. Could you please have someone take a look? It is located in Advising Center 103 in a kiosk stand. Thanks, Marshall	Add Attachment