Service Request Ticket - # 70638

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2018 04:41 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150260[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 16BW362 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 16BW362 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:CF:FF


Wireless NIC DC:53:60:26:9F:E9


Bluetooth NIC DC:53:60:26:9F:ED

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 21, 2018 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 21, 2018 09:55 AM 
Removed PUA and 
resolved issues.
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Reggie Johnson Dec 21, 2018 08:22 AM 
Task reassigned to Reggie Johnson.
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Emma Feldman Dec 20, 2018 04:42 PM 
****This is an email****

Could you create a ticket for a tech to go out and
clean this up? 
Then have them put the ticket in my queue when
they're done? :)

Brittany
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Emma Feldman Dec 20, 2018 04:41 PM 
Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a potentially
unwanted application (PUA).

Where it happened: W20150260

Path: C:\Program Files (x86)\IObit\IObit
Uninstaller\IObitUninstaler.exe

What was detected: Generic Reputation PUA

User associated with device: MASH\rjohnson17

How severe it is: Medium

What Sophos has done so far: We attempted to clean
up a PUA.

What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the PUA
alert. Click on the PUA name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the PUA manually.
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