Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Dec 31, 2018 01:37 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140371 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	H07ZN12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;
	Wired NIC	34:E6:D7:12:73:E2
	Wireless NIC	80:00:0B:4E:10:5B
	Bluetooth NIC	80:00:0B:4E:10:5F

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
John Rushing	Jun 18, 2020 03:05 PM	Task reassigned to Self Resolved.	Add Attachment
John Rushing	Jun 18, 2020 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jan 14, 2019 11:13 AM	order for Dock and Camtasia Snagit update under 11004, documenting licenses and waiting for DOCK	Add Attachment
Tricia Flaherty	Jan 04, 2019 11:24 AM	sent her email with replacement options for laptop	Add Attachment
Bradley Karkanen	Jan 04, 2019 10:28 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Bradley Karkanen	Jan 03, 2019 10:08 AM	I talked to Tricia about getting this GFA'd	Add Attachment
Bradley Karkanen	Jan 02, 2019 01:31 PM	This is having hardware issues that we can't diagnose it needs to be replaced.	Add Attachment
Peter Puettmann	Jan 02, 2019 01:02 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 02, 2019 01:02 PM	bradley is running tests	Add Attachment
Robbie Downin	Dec 31, 2018 02:43 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 31, 2018 02:30 PM	Task reassigned to Robbie Downin.	Add Attachment
Peter Puettmann	Dec 31, 2018 01:37 PM	Janeanne came back to her computer being much slower than normal and was hoping a tech could come take a look at it.	Add Attachment