Service Request Ticket

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Service Request Information

CONTACT	Name	Bales, Randy	Date	Jan 02, 2019 09:14 AM
	Department	Facilities Services	Phone	88097
	Location		Email	balesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130713 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35B7M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35B7M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:7B:41

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 07, 2019 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 07, 2019 03:44 PM	done	Add Attachment
Tricia Flaherty	Sep 16, 2019 12:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Sep 16, 2019 12:53 PM	Peter... this was from awhile ago but why is monitor W#20171137 still on inventory counter in ITC008??	Add Attachment
Peter Puettmann	Jan 28, 2019 08:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 28, 2019 08:29 AM	did this the other day with another ticket. cant remember sr# but it was under David Wolfe	Add Attachment
Gino Salazar	Jan 25, 2019 01:41 PM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Jan 25, 2019 01:31 PM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Jan 25, 2019 01:31 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:15 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:15 AM	Can you get this delivered today?	Add Attachment
Gino Salazar	Jan 10, 2019 01:10 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jan 07, 2019 09:09 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Jan 07, 2019 09:02 AM	need to deliver new CPU	Add Attachment
Peter Puettmann	Jan 04, 2019 05:03 PM	we are updating the unit	Add Attachment
Tricia Flaherty	Jan 04, 2019 02:53 PM	W#20171054 is being imaged in Tech Workbench and monitor keyboard and mouse are on inventory counter	Add Attachment
Tricia Flaherty	Jan 04, 2019 02:52 PM	NEW PC desktop W#20171054 and monitor W#20171137 to replace W#20130713 for Gounds Crew station in PP110	Add Attachment
Peter Puettmann	Jan 02, 2019 04:31 PM	got the cpu. i think it has bad hard drive. will replace hd tomorrow and image	Add Attachment
Peter Puettmann	Jan 02, 2019 10:45 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jan 02, 2019 09:14 AM	located in "grounds" office	Add Attachment
Brighton Bohnenkamp	Jan 02, 2019 09:14 AM	computer says its needs to be rebooted and then once it does it goes back to the same page	Add Attachment