Service Request Ticket - # 70659

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2019 10:21 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130919[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 440BV12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 440BV12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E3:DE

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Jan 04, 2019 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Jan 04, 2019 10:01 AM 
Delivered and setup with no issues
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Robbie Downin Jan 04, 2019 09:47 AM 
received:
I'll be around today from now until noon and then Monday morning.
I'll just leave my office door open in case someone comes by. If needed I could come pick up the machine.
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Robbie Downin Jan 04, 2019 08:44 AM 
****This is an outgoing email****
Hi Julie,

I need some additional information regarding 
service request #70659

Description: *1/3 10:30-12* windows 10 update 

We've finished setting up your machine, when would 
be a good time for us to bring it to you?

Thanks,
Robbie Downin
UCS Student Tech
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Robbie Downin Jan 04, 2019 08:43 AM 
Finished imaging
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Robbie Downin Jan 03, 2019 10:49 AM 
imaging on standup desk
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Megan Thibeault Jan 03, 2019 10:12 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Jan 02, 2019 11:50 AM 
****This is an email****
Megan,

I have Logger Pro on my computer but no other software.
Thank You!

JG
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Megan Thibeault Jan 02, 2019 11:17 AM 
****This is an outgoing email****
Hi Julie,

I need some additional information regarding service 
request #70659

Description: *1/3 10:30-12* windows 10 update 

I just wanted to make sure that everything saved locally has 
been backed up, including bookmarks. When we upgrade to 
Windows 10 we wipe the whole machine. Is there specially 
software on this machine?

Thanks,
Megan
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Megan Thibeault Jan 02, 2019 10:29 AM 
We need to make sure they understand the whole 
station will be wiped, software, bookmarks, etc.
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Brighton Bohnenkamp Jan 02, 2019 10:21 AM 
Windows 10 update
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