Service Request Ticket - # 70663

Service Request Information

CONTACT Name Wilcox, Buck   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2019 11:25 AM
Department Natural Science Division Phone 89347
Location Email wilcoxb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130121[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9NBF8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9NBF8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:8A:F6:5E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 02, 2019 12:36 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 02, 2019 12:36 PM 
I think it has to do with Windows update. But I deleted his 
profile and have him logged back in which fixes the issues. I 
also enforced group policy.
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Megan Thibeault Jan 02, 2019 11:56 AM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Jan 02, 2019 11:25 AM 
Is able to log on an doff but once he gets logged 
on the screen is black and only shows the mouse
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