Service Request Ticket

Service Request Information

CONTACT	Name	Lanning, Erika	Date	Jan 02, 2019 02:11 PM
	Department	College of Education	Phone
	Location		Email	lanninge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141300 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0XLF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:61:AB
	Wireless NIC	B8:09:8A:DB:F2:6F
	Bluetooth NIC	B8:09:8A:DB:F2:70

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Jan 03, 2019 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Jan 03, 2019 11:51 AM	Delivered, loaner is under standup desk	Add Attachment
Bradley Karkanen	Jan 03, 2019 11:14 AM	Task reassigned to Robbie Downin.	Add Attachment
Bradley Karkanen	Jan 03, 2019 10:36 AM	It is running other updates now.	Add Attachment
Bradley Karkanen	Jan 03, 2019 10:35 AM	I upgraded the machine to 10.14 and Office 2019	Add Attachment
Bradley Karkanen	Jan 02, 2019 03:50 PM	Updated the loaner in inventory.	Add Attachment
Megan Thibeault	Jan 02, 2019 03:41 PM	added this to loaners n checkouts in portal	Add Attachment
Bradley Karkanen	Jan 02, 2019 02:58 PM	Giving her loaner 20120644	Add Attachment
Megan Thibeault	Jan 02, 2019 02:17 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 02, 2019 02:11 PM	Goes to black screen and gets stuck with apple logo	Add Attachment