Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jan 03, 2019 09:31 AM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	DCXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2016 from XXXX2014004298
	Wired NIC	98:90:96:D9:BA:34

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 26, 2019 07:55 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	Mar 13, 2019 07:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Jan 23, 2019 10:56 AM	Leica said that the camera "might" work if ran with the new software but was not reliable. The suggested the MC170 HD as a replacement for the DFC295.	Add Attachment
John Rushing	Jan 23, 2019 10:54 AM	Michael Baltzley sent me this email on 1/16/19. Hi John, Thanks for the update. Based on a quick search on-line, it looks like those cameras are $4000-$5000. I'll contact Leica for an official quote, look into some other options, and get back to you after I have a chance to discuss our options with the department and division. Thanks, Mike	Add Attachment
Megan Thibeault	Jan 23, 2019 10:20 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:20 AM	Did you hear back from the company or Michael on this?	Add Attachment
Robbie Downin	Jan 03, 2019 09:31 AM	Left on Nathan's desk with a sticky note	Add Attachment