Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Annika	Date	Jan 03, 2019 10:43 AM
	Department	VP Academic Affairs/Provost	Phone	89407
	Location		Email	thompsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171050 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSFFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:DB:7D

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 08, 2019 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 08, 2019 12:32 PM	returned	Add Attachment
Peter Puettmann	Jan 08, 2019 11:52 AM	i beliebe it is fiixed	Add Attachment
Peter Puettmann	Jan 07, 2019 09:11 AM	doing tests. bios updates	Add Attachment
Natalie Plasker	Jan 04, 2019 02:31 PM	Trying to print off chrome, printer not responding but others can use it. She tried Adobe and it is still not responding, can't quit any applications. This is all on the loaner that she was given. She is able to use remote desktop for now and ask others to print for her.	Add Attachment
Megan Thibeault	Jan 03, 2019 10:45 AM	Loaner W20130889	Add Attachment
Megan Thibeault	Jan 03, 2019 10:44 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Jan 03, 2019 10:43 AM	She said that her computer is acting up again. She said it was reimaged maybe a month ago because she was experiencing the same issues. It keeps crashing in Acrobat and word. as well as chrome. She can't close out of anything and now it is just stuck.	Add Attachment