Service Request Ticket

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Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jan 03, 2019 10:46 AM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160194 (opens in a new window)	Bldg/Room	APSC 501E
	Service Tag	2Y4LKC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	2Y4LKC2	Location	Upward Bound Director, Shondra Russell
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:1F:34:6A
	Wireless NIC	40:49:0F:8A:FC:BB

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 10, 2019 11:20 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Jan 10, 2019 11:04 AM	Laptop is back on the loaner shelve.	Add Attachment
Shina Oladiti	Jan 10, 2019 11:04 AM	Brought back the loaner when i delivered her laptop.	Add Attachment
Shina Oladiti	Jan 09, 2019 12:00 PM	Task reassigned to Shina Oladiti.	Add Attachment
Bradley Karkanen	Jan 09, 2019 10:17 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Jan 09, 2019 10:17 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 09, 2019 10:16 AM	*This is an email* Hi Bradley, Tomorrow (Weds) between 1:30-2:30 pm would be a good time. If that doesn't work for you, let me know what your Friday looks like and I can wait until then. Also, I remembered that I also had the "pro" version of Adobe on my computer. Not sure of the exact name, but I use it to edit PDFs which I can't do with the free version. Thank you, ~Shondra	Add Attachment
Bradley Karkanen	Jan 08, 2019 01:00 PM	**This is an outgoing email** Hi Shondra, I need some additional information regarding service request #70685 Description: Reimage to Windows 10 When are you available for us to return your machine?	Add Attachment Public
Bradley Karkanen	Jan 08, 2019 12:57 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 08, 2019 12:57 PM	Ready to go.	Add Attachment
Bradley Karkanen	Jan 08, 2019 08:37 AM	I talked to her and we decided to go ahead and just reimage it to Windows 10 to fix the issues. The BIOS updates made Windows 7 unbootable.	Add Attachment
Bradley Karkanen	Jan 08, 2019 08:36 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Bradley Karkanen	Jan 07, 2019 02:44 PM	Assigning loaner 20150719	Add Attachment
Bradley Karkanen	Jan 07, 2019 02:44 PM	Ran a BIOS update and now it blue screens on every boot.	Add Attachment
Megan Thibeault	Jan 07, 2019 08:16 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 04, 2019 09:06 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jan 04, 2019 09:06 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 03, 2019 02:09 PM	Check on dell drivers, updated bios?	Add Attachment
Megan Thibeault	Jan 03, 2019 02:04 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 03, 2019 02:04 PM	Check to see if there are windows updates	Add Attachment
Emma Feldman	Jan 03, 2019 10:46 AM	**This is an email** Good morning! My laptop fan is consistently running, so I'd like to have it checked out. WOU # 20160206. Please call me first at 8-8617 to schedule a time so I can make sure I'm here. Thanks! ~Shondra	Add Attachment