Service Request Ticket

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Service Request Information

CONTACT	Name	Moreland, Casie	Date	Jan 03, 2019 02:43 PM
	Department	College of Liberal Arts and Sciences	Phone	88954
	Location		Email	morelandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130540 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WG9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C7:F9:52

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 23, 2019 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 23, 2019 01:10 PM	Done!	Add Attachment
Shina Oladiti	Jan 23, 2019 01:09 PM	Delivered the machine and brought back the loaner. Loaner's WOU#20130859	Add Attachment
Megan Thibeault	Jan 23, 2019 10:10 AM	Task reassigned to Shina Oladiti.	Add Attachment
Natalie Plasker	Jan 23, 2019 09:44 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Jan 22, 2019 10:46 AM	**This is an email** Hi Emma, Tomorrow, Wednesday, Jan. 23 between 12 and 2 p.m. will be best for me. Thanks so much, Casie Moreland	Add Attachment
Emma Feldman	Jan 22, 2019 08:27 AM	Emailed for availability, will update when she responds.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:33 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:33 AM	We were closed 1/21, please contact to find out more availability.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:32 AM	Check W#	Add Attachment
Gino Salazar	Jan 17, 2019 01:51 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 17, 2019 01:51 PM	Priority changed from (4) Moderate Priority to (3) Priority.	Add Attachment
Gino Salazar	Jan 17, 2019 01:50 PM	And she also has a MacBook loaner from us as well	Add Attachment
Gino Salazar	Jan 17, 2019 01:50 PM	This is not rush because last I spoke to her, her loaner was faster than this one, I know she has availability, 1/21 10-2	Add Attachment
Gino Salazar	Jan 17, 2019 01:48 PM	Scratch that last update	Add Attachment
Gino Salazar	Jan 14, 2019 04:51 PM	Sitting in outbox with her Mac loaner from other SR	Add Attachment
Gino Salazar	Jan 14, 2019 01:23 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Gino Salazar	Jan 14, 2019 01:01 PM	Updated bios, should be good to deliver now	Add Attachment
Gino Salazar	Jan 10, 2019 01:36 PM	Hardware test came up clean, going to update bios and go from there	Add Attachment
Gino Salazar	Jan 09, 2019 09:01 AM	forgot to add, gave her loaner 20130859	Add Attachment
Gino Salazar	Jan 09, 2019 09:00 AM	Running hardware test on it	Add Attachment
Gino Salazar	Jan 08, 2019 12:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Jan 08, 2019 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Jan 07, 2019 10:01 AM	Just called and said she will be there from now until 2pm	Add Attachment
Peter Puettmann	Jan 07, 2019 09:12 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Jan 07, 2019 09:12 AM	we need to contact the user to get the CPU from her. bring loaner	Add Attachment
Peter Puettmann	Jan 04, 2019 10:08 AM	i was able to get her to print, we still need to look into why its blue screening	Add Attachment
Emma Feldman	Jan 04, 2019 08:23 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Jan 04, 2019 08:23 AM	She called yesterday and Peter went out late to work with her.	Add Attachment
Megan Thibeault	Jan 04, 2019 08:19 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 04, 2019 08:19 AM	Please contact to see when this user will be available since we missed this yesterday.	Add Attachment
Emma Feldman	Jan 03, 2019 04:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emma Feldman	Jan 03, 2019 02:43 PM	She said she is able to log in and get into her computer and when she is working on something, the screen goes blue and says that windows has been shut down for protection. She says she restarted her computer but this has happened twice already. Today is the first time she has worked on her computer since coming back from break.	Add Attachment