Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Jan 03, 2019 03:46 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141191 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	6J6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6J6LV42	Location	going to pdr
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:68:B8

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Feb 18, 2019 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 18, 2019 03:26 PM	Rec'd new station closing task	Add Attachment
Tricia Flaherty	Jan 11, 2019 04:53 PM	He has choosen to go with a 27 inch iMAc upgrade and add'tl 4k 27 inch monitor. I have created order #11027 for this purchase	Add Attachment
Tricia Flaherty	Jan 09, 2019 02:29 PM	options for replacement sent to Gary dukes via email 1-9- 2019	Add Attachment
Peter Puettmann	Jan 09, 2019 01:59 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Peter Puettmann	Jan 09, 2019 01:58 PM	his cpu W#20141191 is running very slow. he believes he has only had it for a fews years (he thinks he got it in 2015 or 16) but its still very slow. Tickets go back to 2017 saying that hes had problems with its speed.	Add Attachment
Megan Thibeault	Jan 09, 2019 11:27 AM	lacking info, had no W#	Add Attachment
Peter Puettmann	Jan 07, 2019 09:13 AM	i believe he is contacting Tricia to get a new computer. will talk with him today	Add Attachment
Peter Puettmann	Jan 03, 2019 03:46 PM	giving him loaner 20130532 while we check out his stuff	Add Attachment